FREQUENTLY ASKED QUESTIONS
The Answers You Need
WHAT ARE THE PAYMENT OPTIONS?
Our payment options are student debit cards, Network bank credit cards, or business to business payments.
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WHAT IS YOUR RETURN POLICY?
We do not accept returns or refunds unless the product is not as described or damaged once it has arrived. You will need to provide evidence if you are to make these claims.
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DO YOU OFFER GIFT CARDS?
Enter the Answer to your Question here. Be thoughtful with your answer, write clearly, and consider adding examples. This can help your visitors get the help they need quickly and easily.
WHAT ARE THE PAYMENT OPTIONS?
Our payment options are student debit cards, Network bank credit cards, or business to business payments.
WHAT IS YOUR RETURN POLICY?
We do not accept returns or refunds unless the product is not as described or damaged once it has arrived. You will need to provide evidence if you are to make these claims.
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WHEN WILL I RECEIVE MY ORDER?
If you have purchased a subscription plan it is guaranteed that it will arrive on the fifth of every month. If it is a one time purchase your order will arrive within 1 week.
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WHAT DO I DO IF I NEVER RECEIVE MY ORDER?
With proof of tracking, if you don’t receive your order we will give you a full refund including tax and shipping fees.
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DO YOU SHIP INTERNATIONALLY?
No, we do not ship internationally, we are strictly shipping to the US for now!
CAN I EXCHANGE MY ORDER INSTEAD OF RETURNING IT?
With Sensory_2 you will be able to exchange your order rather than returning it, there is a no return policy.
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DO YOU CHARGE SALES TAX ON ANY OF YOUR ITEMS?
Yes, we charge New York’s state tax on all of our items.
DO YOU OFFER A FREE TRIAL?
Sorry, unfortunately we do not offer a free trial.
WHERE ARE YOU GUYS BASED OFF OF?
We are based out Long Island New York.